8. Shipping, Risk of Loss, Delivery Evidence & Claims
Shipment Contract; F.O.B. Shipping Point. Unless Company expressly agrees in a signed writing to a different delivery term, each order is a shipment contract shipped F.O.B. Company's shipping point. For conforming Products properly packed, sealed, labeled to the address supplied by Customer, and duly tendered to the carrier, title and risk of loss or damage pass to Customer when Products are delivered to the carrier, accepted by the carrier, or first scanned by the carrier, whichever occurs first, subject to non-waivable law.
Limited Delivery Obligation. Company's delivery obligation is to pack and tender conforming Products to a carrier selected by Company or made available at checkout. Company does not guarantee end delivery, carrier performance, delivery date or time, delivery location on a property, signature availability, carrier handling, or protection from porch piracy, mailroom errors, theft, weather, delay, or post-tender loss.
Carriers; High-Risk Addresses. Company may use UPS, FedEx, DHL, USPS, regional carriers, or couriers. Company may refuse or require additional verification for P.O. boxes, freight forwarders, reshippers, virtual mailboxes, parcel lockers, hotels, temporary addresses, mismatched billing/shipping addresses, or high-risk addresses.
Customer Receiving Obligations. You are solely responsible for providing a complete, accurate, secure, staffed, and deliverable address (including unit numbers, suite numbers, gate codes, and receiving-department details), monitoring tracking, being available for signature or pickup, promptly retrieving held packages, preventing theft, and immediately inspecting packages. Delivery to a reception desk, mailroom, parcel room, loading dock, security desk, or lab receiving department at the address you provided counts as delivery to you or your designee.
Shipping Timing; FTC Mail Order Rule. Although Company typically prepares and ships orders the same business day, Customer agrees that Company's stated shipment timeframe is up to sixty (60) days after Company's receipt of a properly completed, paid, verified, and accepted order. This disclosed sixty (60)-day timeframe is the stated timeframe for purposes of the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435. Most orders ship far sooner. Company will provide any delay notice, revised estimate, cancellation right, or refund required by that Rule to the extent applicable.
Inspection Deadline. You must inspect each shipment promptly upon delivery and submit any claim as follows: (a) nonreceipt after a "delivered" scan within seven (7) days after that scan; (b) wrong item, missing item, visible damage, tampering, or quantity discrepancy within seven (7) days after delivery, except visibly damaged or tampered packages must be reported within forty-eight (48) hours and photographed before opening; and (c) no tracking movement or suspected carrier loss within fourteen (14) days after the last tracking update or expected delivery date, whichever is later. Failure to timely submit a claim with required evidence may bar any remedy.
Required Claim Evidence. For any shipping, nonreceipt, missing-item, wrong-item, damaged-item, tampering, or delivery claim, you must provide order number, tracking number, and a detailed written statement; timestamped photos and/or video of the package, label, contents, packing materials, seals, and damage; retain all packaging, labels, seals, vials, and contents; and cooperate with Company, carrier, insurer, bank, and law-enforcement investigations.
Exclusive Remedies for Validated Company Error. If you timely submit a substantiated claim and Company determines it caused a wrong item, missing item, packing error, or pre-risk-transfer damage, your exclusive remedy is replacement, store credit, refund, or other accommodation selected by Company, subject to non-waivable law. No remedy is available for post-risk-transfer loss, theft, carrier delay, porch piracy, address error, unsecured receiving location, customer misuse, late claim, or failure to preserve evidence or cooperate.
All Sales Final. All sales are final except as expressly stated in these Terms, required by non-waivable law, required for a validated Company error, or approved in writing by Company.